1. Before you pay
Your written order confirmation must disclose the price, renewal rate, billing interval, expected delivery, cancellation process, and any plan-specific refund terms. Do not pay if those details are missing or unclear. This site does not advertise a blanket money-back guarantee or a universal refund window.
2. Requesting cancellation
Open a private support-portal or Discord ticket with your order reference and the service you want to cancel. State whether you want cancellation immediately or at the end of the paid period. We will confirm the effective date and any outstanding charges. Cancellation should stop future renewals after that effective date; it does not by itself create a refund for an already-used service period. Leaving the Discord server or stopping server usage is not a cancellation request.
3. Refund requests
Contact support with your order reference, payment date, and reason for the request. Include details of non-delivery, a duplicate or incorrect charge, or a service that materially differs from the written order. Requests are reviewed against the written order, actual delivery and usage, and applicable law. Confirm any eligibility conditions before purchasing; additional nonrefundable conditions cannot be introduced after payment.
4. Custom orders and renewals
Any setup fee, custom hardware commitment, license charge, renewal restriction, or nonrefundable item must be clearly disclosed and agreed before payment, subject to mandatory rights. We do not assume every custom order or renewal is automatically nonrefundable. A discretionary credit is not a replacement for a refund legally owed.
5. Processing and disputes
If a refund is approved, we will confirm the amount and initiate it through the original payment method where possible. Posting time depends on the processor and financial institution; we do not promise a fixed bank-processing time. Report billing errors promptly. Contacting support does not remove your right to dispute a charge through your payment provider or seek any other legal remedy.
6. Back up before cancellation
Export needed files before the confirmed service end date. Ask support about any available export assistance, deletion schedule, or backup retention before cancelling. Continued storage or recovery after termination is not guaranteed unless expressly agreed.
7. Consumer rights
Nothing in this policy limits mandatory cancellation, withdrawal, refund, warranty, or other consumer rights under applicable law. Where a legal requirement conflicts with a policy term, the legal requirement controls.